Delivery Information

“My payment was accepted but I haven't received my key/code, what do I do?”

All the services related to the products which are from are delivered via E-mail. The Software-key or Game Code that is sold on will be delivered via E-mail so there are not shipping fees.

So...Please make sure you provide a valid E-mail address!

Please check the Spam/Junk folder of your E-mail provider, because it is common that E-mails from us end up falsely filtered as spam.

Some products that require downloading are to be downloaded by yourself.

In such cases, it is recommended to have a fast internet connection. The speed of the download highly depends on your Internet Service Provider.

Don't forget, our customer service team is always here for you:


1.Please check out your spam or junk mail folder too, in case that you may miss your email.

2.Please ensure that your payment has been completed successfully.

3.If we need more information or anything that does not match with you, we will contact you via email.

4.If you didn't get any emails, please make sure your email address is correct and contact our customer service team ( ).